Terms & Conditions 

These terms and conditions set out the basis on which you can visit our website, and order and buy items through our online delivery service. 

Legal Identity 

This website is owned and operated by Devon Disability Collective Limited (“DDC”, “our”, “us”, “we”). Registered office 22 Marsh Green, Marsh Barton, Exeter, EX2 8PQ. Registration number 9610336 (England & Wales). VAT number: 217711718 


Please read through these terms and conditions carefully before using this website and read our Privacy Policy regarding your personal information. 

We aim to process all enquiries and requests as quickly as possible however, we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery of items (items) within the UK. 

Any contract between us, whether for use of the site or in relation to the purchase of items or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English. 

We reserve the right to vary these terms and conditions at any time however, in respect of any ordered items, the terms and conditions which apply shall be those which you accepted when placing your order. If you have any questions or comments about our website, or want to ask us anything about our Terms and Conditions, please Contact Us. 

Ownership of Rights 

All rights on this website, including copyright are owned by or licensed to DDC. Copying of this website, or its contents, other than for your own personal non-commercial use is prohibited without our prior consent. Unless explicitly instructed by us, you are forbidden from modifying, deleting, distributing or posting anything on this website for any purpose. 

Accuracy of Content, Product Descriptions & Specifications 

We make every effort to ensure all information on this website is accurate and up to date at the time of publication. Every effort is taken to ensure that items correspond as closely as possible however, colour, finish and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times. We reserve the right to make any changes to the specifications and any other changes where necessary. 

Acceptance of Orders 

Working with secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once this has been done, we will acknowledge your order by sending an e-mail to the e-mail address you provided when completing the “Billing DetailsBy placing your order, you are legal bound to the purchase of the item(s) unless cancelled under the Consumer Contracts Regulations 2013 Act. Separately, a payment confirmation e-mail will be sent by the secure payment processor to your provided email address. 

We endeavour to take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure however, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website. 

Your items will be delivered Free of Charge to a UK address however, orders may be split into several deliveries, at no additional cost to you. We reserve the right to charge for re-delivery of items returned by our carrier/courier due to failed attempted deliveries. 

Order acceptance and the completion of the legally binding agreement between us will take place on the dispatch of the Items ordered. 

Non-Acceptance of an Order 

If after we have received your order, we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by e-mail, text or phone call, and issue a refund when necessary. Non-acceptance of an order may be a result of one of the following  

  • The product you ordered is unavailable 
  • Our inability to obtain authorisation for your payment 
  • The identification of a pricing or product description error 
  • You do not meet the eligibility to order criteria 
  • Increased delivery costs for heavy or large items 

Items on our website are available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering for re-sale purposes. We apply limits to some of our items to protect stock availability so that as many of our customers as possible can buy our items. 

Our acknowledgment of your order is not a guarantee of delivery. If we are unable to deliver the items, we will tell you as quickly as possible and a full refund will be given. Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such. 

Right to Cancel this Agreement 

Under the Consumer Contracts Regulations, you have the right to cancel your agreement with us within a period of 14 calendar days. This period begins the day after you receive the items. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched, then you will need to either refuse delivery or return the items.  

How to Cancel this Agreement 

Please Contact Us as soon as possible if you wish to cancel your agreementOrders can only be cancelled before processing/dispatch has begun. Once your order has been cancelled, any sum debited by us will be re-credited to your account as soon as possible. 


We make every effort to ensure that your order is carefully dispatched to you, and we hope that you will be happy with your purchase. However, if you have any cause for dissatisfaction with your items you may return them providing, we are informed within 14 days of you receiving your items. Items must be returned in their original condition, in their original undamaged packaging, be unused/unworn and returned within 30 days of you receiving them. Items that are not defective, damaged or incorrect, are not eligible for free returns. You should follow the procedure below: 

  How to Return your Item/Order 
  Return to DDC Store  We will arrange Pick Up (call 01392 428585) 

Return item by Post 


Collected from DDC Store 


Home Delivery – small item 




Home Delivery – Heavy Item   




We will process your refund within 14 days of receiving your return. We may make a deduction from the refund for loss in value of any items returned if the loss is the result of unnecessary handling by you. Full refunds will not be processed if you have damaged the item by trying to repair it without our prior consent, or after 14 days you no longer want an item or items have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right of cancellation, you are obliged to retain possession of the items and take reasonable care of them. 

Promotion Coupons 

Our promotion Coupons (codes) entitle you to an offer on your website and are subject to strict terms and conditions. Promotion codes will be valid for a fixed period and cannot be used in conjunction with any other promotion or offer. There is no cash alternative. We reserve the right to withdraw promotion codes and refuse or restrict any order at any time. 


All our manufactured items have a 12-month warranty from the date of purchase against manufacturing faults or quality of materials used. Warranty excludes consumable or wear and tear items or misuse of an item or unauthorised repair of an itemSeveral of our specialist suppliers offer extended warranty termsthe terms of which are displayed on the product information details on our website. All items will be repaired or replaced, unless proven that the item has been maliciously damaged and covered for the remainder of the warranty period. Our warranty is specific to you and is non-transferable. 

Price Match Guarantee

Prior to your purchase, we will match the price of a competitor’s product, providing it is identical, the same specification, in-stock, in a physical store in the Devon area.  You must inform us before your purchase so we can confirm this price with the other retailer.  This cannot be used in conjunction with other offers and discounts.


Except in respect of injury to or death of any person caused by the Company’s negligence, or in respect of the Company’s liability under the Consumer Protection Act 1987 for any injury to or death of any person or loss of or damage to property intended for private use caused by a defect in the items the DDC shall not be liable for any loss or damage which arises out of or in connection with the supply of the items except as expressly provided in these Terms & Conditions.